Ogik Solutions
The centre of excellence for learning and continuous development.
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Communication Skills
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Ensuring Customer Delight
Objectives:
Participants will learn how to gauge the different types of customers and learn how to handle high volumes of enquiries efficiently. This training stems from a direct and complete understanding of self-awareness, and evaluations will enhance participants understanding of their own behavior and explore the impact it has on others. Practical techniques and checklists will help delegates solve difficult situations and manage awkward customers.
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Effective Communications
Objectives:
The aim is to take all members of employees within your organization to a new level of authentic, and well written communication by planning, structuring and organizing ideas more effectively.
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Specialized Skills
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Project Management
Objective:
To give new entrants and seasoned professionals a complete review of the basic yet vital concepts surrounding Project management. From definitions, budgeting and scheduling issues to understanding project life cycles, and tips on how to make each project a success.
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Total Hotel Optimization
Objective:
This course is aimed at Hotels facing day to day running challenges and applies Ogik’s industry tested performance optimization strategies (loosely based on Lean kaizen, Six sigma) to the Hotels operational procedures to achieve better client relations, financials, increased teamwork and productivity-thereby strengthening the brand.
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F&B Solutions
Objective:
This training enables staff working in the Food and Beverage industry to build on their existing core skills to create empowered, proud employees and managers who are happy to come to work every day. This training will allow your staff to showcase your organization in a positive light by aligning themselves to your standards of quality.
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Healthcare Solution
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Ogik Healthcare Solutions
This dynamic industry where split second decisions can turn into life and death scenarios requires constant training and development in topics such as Leadership/Communications strategies/Enhancing Language abilities/Care Management and must be teamed with team morale boosting strategies. ‘People reading’, good communication and sound technical knowledge are key in generating synergies that got a long way. Your staff must know and understand the difference between ‘case’ management and ‘care’ management.
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HR Solutions
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Ogik HR Solutions
We at Ogik Solutions pride ourselves in knowing what the market requires in terms of HR solutions. Without shifting the focus of the core skills (communications/leadership/motivation) of your employees we have created HR focused programs that prove the importance of keeping your most valuable asset proactive and productive.
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IT Solutions
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Ogik It Solutions
The rampant increase of techies in the work space leaves us baffled. Keeping up with the times ahead we have created IT courses offering the latest in all things technology based. With a balance of theory and practice novices and seasoned professionals alike, would benefit from our offerings.